File a Complaint Against
Decode Global Limited
Know Your Options and Recover Your Funds
Caution Investors Decode Global Limited – Regarding registration of issuance, offer or sale of securities/derivatives, and reporting requirements
Overview:
Decode Global Limited claims to be a leading online trading platform that provides access to over 250 instruments across different asset classes. The company says it has a team of experienced professionals who offer market analysis, trading education, and personalized support to its clients. The company also claims to have advanced technology and security features that ensure fast execution, low spreads, and high leverage.
Regulation and Compliance:
However, according to the ASC, Decode Global Limited is not registered to trade in or advise on securities or derivatives in Alberta. This means that the company is operating illegally and may be involved in fraudulent activities. The ASC warns investors to exercise caution when dealing with Decode Global Limited and to avoid sending money or personal information to the company. The ASC also advises investors to check the registration status of any firm or individual offering investment opportunities and to report any suspicious activity to the ASC.
Customer Reviews:
A quick search on the internet reveals that Decode Global Limited has received many negative reviews from customers who claim to have lost money or been scammed by the company. Some of the common complaints include:
– The company does not process withdrawal requests or charge high withdrawal fees.
– The company uses aggressive sales tactics and pressure customers to deposit more money or upgrade their accounts.
– The company manipulates the trading platform or prices to cause losses for customers.
– The company does not provide any customer service or support and ignores emails or phone calls.
Products and Services:
Decode Global Limited offers four types of trading accounts: Basic, Silver, Gold, and Platinum. Each account has different minimum deposit requirements, spreads, leverage, commissions, and bonuses. The company also offers a demo account and an Islamic account for Muslim traders. The company claims to provide various trading tools and features, such as:
– A web-based trading platform that is compatible with any device and browser.
– A mobile app that allows trading on the go.
– A social trading feature that enables copying the trades of other successful traders.
– A market news section that provides updates on the latest economic events and trends.
– An education center that offers tutorials, videos, webinars, and ebooks on various trading topics.
Location:
Decode Global Limited does not disclose its physical address or contact details on its website. The only way to reach the company is through an online form or an email address. This raises doubts about the legitimacy and transparency of the company. Moreover, the company does not mention which jurisdiction it operates under or which regulatory authority it follows. This means that the company is not accountable to any legal or financial standards and may not comply with any rules or regulations.
Customer Service:
As mentioned earlier, many customers have complained about the lack of customer service or support from Decode Global Limited. The company does not provide any phone number or live chat option for customers to contact them. The only way to communicate with the company is through email, which often goes unanswered or receives generic responses. Customers also report that the company’s representatives are rude, unprofessional, and unhelpful.
Is Your Money Safe in an Unregulated Company?
The answer is no. Investing with an unregulated company exposes you to many risks and dangers, such as:
– You have no legal protection or recourse if the company goes bankrupt, disappears, or refuses to pay you your money.
– You have no guarantee that the company follows fair and ethical business practices or maintains adequate capital reserves.
– You have no assurance that the company segregates your funds from its funds or keeps them in reputable banks.
– You have no access to any dispute resolution mechanism or compensation scheme if you have any issues or complaints with the company.
Defensive Measures Against Fraudulent Brokers:
To avoid falling victim to fraudulent brokers like Decode Global Limited, you should follow these steps:
– Do your research before investing with any broker. Check their registration status, reputation, reviews, products, services, fees, terms and conditions, etc.
– Be wary of any broker that offers unrealistic returns, bonuses, promotions, or guarantees. Remember that if something sounds too good to be true, it probably is.
– Be cautious of any broker that asks for personal information or money upfront or pressures you to make quick decisions or large deposits.
– Be vigilant of any broker that changes their contact details frequently or does not provide clear and consistent communication.
– Be careful of any broker that manipulates the trading platform or prices or interferes with your trading activities.
– Be alert of any broker that does not allow you to withdraw your money or imposes unreasonable restrictions or charges for withdrawals.
Conclusion:
Decode Global Limited is a scam broker not registered or regulated by any authority and may be involved in illegal or fraudulent activities. The company has received many negative reviews and complaints from customers who have lost money or been cheated by the company. The company does not provide any reliable or trustworthy products, services, or customer support. The company poses a high risk to your money and personal information. We strongly advise you to stay away from Decode Global Limited and to report any suspicious activity to the ASC or other relevant authorities.
