We all know what it’s like to be dissatisfied with a purchase. In many cases, people despair of ever getting their money back. However, a defeatist attitude can only help the people who are trying to get away with stealing your money.
Instead, if you haven’t received an item or it isn’t to your satisfaction, the best course of action is to file an Amazon Chargeback.
The term “chargeback” is used rather loosely these days. It began as specifically describing reversing charges on a credit card after a suspected fraud. However, “chargeback” is a term people use for trying to get their funds back after a transaction they feel was unfair or even fraudulent.
An Amazon chargeback is the process of getting your money back after an unsatisfactory purchase. Naturally, customers have a natural opponent in this process–the merchant. Chargebacks are often a “dirty word” to merchants. They don’t want to have to give money back to customers, especially if they don’t think their claim is fair or legitimate.
In a sense, an Amazon chargeback is a bit like a minor court case. The customer makes the claim, the merchant is given a chance to answer and Amazon decides between the two sides and determines whether they will compel the merchant to return the customer’s money or whether they can keep it.
How do you know whether you should let something go or whether you’re entitled to a chargeback claim? Any of the following situations justify an Amazon chargeback claim:
If you order an item and it doesn’t arrive, that is a good reason to receive your money back. Usually, you may be required to wait a minimum amount of time before it can be determined that the issue was Amazon or a fake merchant and not the post office or other delays.
Another reason you may want your money back from a merchant who sells on Amazon is if you receive the item, but it’s damaged or isn’t what you ordered. Although the merchant may not be directly responsible for damage that can happen during delivery, since the customer paid for an item with the understanding they would receive it in good condition, the client should be compensated if this doesn’t happen.
Similarly, if the customer can prove that they ordered a specific item and instead they received something different, they should be compensated.
Another reason for an Amazon chargeback is fraud. If you notice unauthorized charges made under your name on Amazon, you can file a complaint to get a chargeback. This is an example of actual fraud rather than a dispute.
It should be noted that chargebacks are granted in two situations–if there has been fraud or in a dispute. Fraud, in these cases, is defined as unauthorized charges or someone taking your money or making a purchase without your knowledge.
However, a dispute arises when the customer makes a purchase and they suspect the other party may be a scam or if they didn’t deliver on what was promised during the transaction.
We understand what it means to make an Amazon chargeback claim because of fraud–that is when charges were made without the customer’s knowledge.
However, chargeback fraud is something else. This is also known as “friendly fraud.” This is a man-bites-dog story in which the customer is cheating the merchant. It is like the online version of shoplifting. A customer buys an item, makes a chargeback claim, but never returns it. In other words, they get the item for free.
Chargeback fraud is a major problem and merchants often complain that it cuts into their revenues. Not wanting to upset merchants, Amazon, and credit card companies are on the lookout for chargeback fraud and are likely to use care before rewarding a chargeback to customers.
The concern about chargeback fraud is the main reason it’s important to present plenty of evidence and make a compelling case that you need an Amazon chargeback.
What Is the Difference Between an Amazon Chargeback and a Credit Card Chargeback
The process of an Amazon chargeback is similar to that of a credit card chargeback. The customer makes their claim and the merchant can make a counterclaim. Amazon decides whether the customer should have a chargeback.
There are two fundamental differences between an Amazon Chargeback and a credit card chargeback.
For one thing, the Amazon chargeback is indirect. They will tell the merchant they have to return money to the customer. Since they are not in direct control of the money and are a merchant platform rather than a bank, it is one step removed from the actual financial process.
Secondly, for an Amazon chargeback, the merchant has a smaller window of time, 11 days, to make a rebuttal compared to the average 30 days given to merchants to respond to a customer’s chargeback claim. This may seem to give customers an advantage but keep in mind that you have to be ready to act quickly if a merchant has a convincing response.
The following are important steps to take to improve your chances for a successful Amazon chargeback:
If you need to get your funds back from Amazon, don’t leave it to chance! Seek assistance from Broker Complaint Registry. You may think you can handle it on your own, but merchants are using all of their resources to fight Amazon chargeback claims. Make sure you have the professionals on your side and contact Broker Complaint Registry.
If you suspect you are dealing with a Cash App scam, request a withdrawal or refund. If you are not given your money back, contact the Broker Complaint Registry right away. We will consult with you, work to track down your funds and create investigative reports, and will assist with fund recovery efforts.